Frequently Asked Questions

Need help? Email support@houseofbns.com or call 7667168820.

01 — Shopping Information
Payment issues often occur due to incorrect billing details (address, ZIP, or name). If correct, your bank may be declining the payment. Try UPI, another card, or contact your bank.
Processing time: 1–2 business days
Delivery:
• Metro cities — 3–5 business days
• Other locations — 5–7 business days

You'll receive a tracking link once dispatched.
We use premium courier partners like Delhivery & Blue Dart. All orders come with trackable standard shipping.
02 — Payment Information
• Credit/Debit Cards (Visa, Mastercard, RuPay, Amex)
• Net Banking
• UPI (GPay, PhonePe, Paytm)
• Mobile Wallets
Yes. We use SSL encryption and secure PCI-compliant payment gateways. Your card details are never stored.
03 — Orders & Returns
Choose your item → Select size → Add to Cart → Proceed to Checkout → Pay. You’ll receive an email confirmation instantly.
No — you can checkout as a guest. Creating an account helps track orders & view purchase history.
Email us at support@houseofbns.com or use the Contact page. We respond within 24 business hours.
Email us within 2 hours of placing your order at support@houseofbns.com. We’ll try, but changes are not guaranteed once processing starts.
After dispatch, you’ll receive a tracking link via email. Use it to follow your package in real time.
We offer a 15-day easy return policy. Items must be unused, unworn & in original packaging. Start a return via Returns & Exchanges or email support@houseofbns.com.
support@houseofbns.com Call: 7667168820

Still need help? Visit our Contact page or review our Terms, Returns & Shipping policies.