Frequently Asked Questions
Why won't my payment go through?
We’re sorry you’re having trouble. Payment issues most often occur due to a mismatch in billing information (like the address or zip code) entered at checkout. Please ensure the details you provide match your card’s statement exactly. If you are still experiencing issues, your card provider may be declining the transaction for security reasons. We recommend contacting your bank or trying an alternative payment method, such as UPI or a different card.
How Long Will It Take To Get My Package?
As many of our pieces are handcrafted with great care, please allow 1-2 business days for our team to process and dispatch your order. Once dispatched, shipping within India typically takes: Metro Cities: 3-5 business days Other Locations: 5-7 business days You will receive a shipping confirmation email with a tracking number as soon as your order is on its way.
Do You Ship Internationally?
At this time, House of B&S ships only within India. We are working on bringing our collections to a global audience very soon! Please join our newsletter to be the first to know when we launch international shipping.
What Shipping Methods Are Available?
We partner with a curated network of trusted, premier courier services (such as Blue Dart, Delhivery, etc.) to ensure your order arrives safely and promptly. We offer a standard, fully trackable shipping method for all orders.
What Payment Methods Are Accepted?
We accept a wide range of payment methods for your convenience. These include: All major Credit and Debit Cards (Visa, Mastercard, RuPay, Amex) Net Banking UPI (including Google Pay, PhonePe, Paytm, etc.) Popular Mobile Wallets
Is Buying On-Line Safe?
Absolutely. Your security and privacy are our highest priority. Our store is powered by Shopify and uses secure SSL encryption (you will see the padlock icon in your browser) to protect all your personal and payment information. All transactions are processed through a secure, PCI-compliant payment gateway. We never store your credit card details.
How do I place an Order?
Placing an order with House of B&S is simple: Browse our collections and select the item, size, and quantity you wish to purchase. Click the "Add to Cart" button. Once you are ready, click the cart icon in the top right corner and select "Checkout." Fill in your shipping and billing information, select your payment method, and complete the purchase. You will receive an order confirmation email in your inbox shortly after.
Do I need an account to place an order?
No, you do not need an account to place an order. You can easily check out as a guest. However, we highly recommend creating an account. This allows you to check your order status directly, view your order history, and enjoy a faster checkout process in the future.
Who should I to contact if I have any queries?
Our Customer Care team is always here to help. For any questions, concerns, or styling advice, please don't hesitate to reach out to us at support@houseofbs.com or send us a message via our Contact Us page. We aim to respond to all inquiries within 24 business hours.
How Can I Cancel Or Change My Order?
We begin processing our orders quickly to get them to you as soon as possible. If you need to cancel or make a change to your order, please email us at support@houseofbs.com with your order number within 2 hours of placing it. We will do our best to accommodate your request, but we cannot guarantee changes after this window as the order may already be in the fulfillment process.
How Do I Track My Order?
Once your order has been dispatched, you will receive a shipping confirmation email. This email will contain your unique tracking number and a link to the courier's website, where you can follow your package's journey to your doorstep.
How Can I Return a Product?
We want you to be completely in love with your purchase. If for any reason you are not satisfied, we offer a 15-day easy return policy for most items. The product must be in its original, unused, and unworn condition with all original tags and packaging intact. To initiate a return, please visit our "Returns & Exchanges" page or contact our Customer Care team at support@houseofbs.com to get started.